Return Policy
Website: www.santarms.com
Company: BIMLESH SKILL AND CRAFTS PRIVATE LIMITED
Email:
customercare@santarms.com
Thank you for shopping with Santarms. We take pride in the quality
of our products and aim to ensure a smooth and fair return experience. This
Return Policy outlines the terms under which you may return items purchased
from us.
You may request a return if the following
conditions are met:
●
The item was purchased within the last 7 days
●
The product is unused, in its original condition, and packaged
as received
●
You can provide a valid proof of purchase
Please note: We do not accept returns on sale items, customized products, or items that are unsealed, perishable, or hygiene-sensitive, unless damaged or
defective.
To initiate a return, please send a
request to:
? customercare@santarms.com
We will review your request and respond
with a confirmation email along with the appropriate return instructions and
address.
Returns without prior approval may not be
accepted.
You have the right to cancel your order
within 2 hours of receiving the
product. To do so, email us at customercare@santarms.com
with your order details and reason for cancellation.
If approved, you must return the product
to us. Once received and inspected, we will process your refund.
Upon receiving the returned item and
confirming its condition, we will credit the refund using the original payment
method within 5-10 working days. No
additional processing fees will be charged for refunds.
Refunds will not be issued in the following cases:
●
Items returned in damaged or used
condition
●
Products received after the 7-day
return window
●
Goods bought under discounts or
clearance sales
●
Customers are responsible for the
cost and logistics of returning items unless the item was delivered damaged or
defective.
●
We strongly recommend using a trackable and insured courier service,
as we are not liable for items lost or damaged in transit.
●
Returns must be shipped to the
address provided in our approval email.
Returns are not applicable for personalized or made-to-order items
If you have any questions or need
assistance, please reach out to us:
? Email: customercare@santarms.com
? Website: www.santarms.com
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