Refund Policy

Last Updated: June 25, 2025

This Refund Policy is part of our Terms and Conditions and should be read along with our Shipping & Delivery Policy and Terms & Conditions.

We aim to provide a smooth and fair shopping experience. Please read our refund policy carefully before placing an order.

Refund Eligibility

We offer refunds in the following cases:

• The product received is damaged, defective, or incorrect.

• Your order is not delivered within 15 working days of the estimated delivery date (for domestic orders).

• There is a valid reason, and your return request is approved after review.

Note:
To be eligible for a refund, you must notify us within 48 hours of receiving the item. Please share clear photos or videos as evidence if the product is damaged or defective.

Non-Refundable Situations

Refunds are not applicable in the following scenarios:

• Change of mind after placing the order.

• Delays caused by third-party shipping partners.

• Orders with incorrect addresses or contact details provided by the customer.

• International orders: unless the product is damaged or incorrect.

Refund Process

Once your refund request is approved:

• We will process your refund to the original payment method.

• Refunds generally take 5 to 10 business days to reflect in your account, depending on your bank or card issuer.

Cancellation Policy

• Orders can only be cancelled within 2 hours of placing them.

• Once dispatched, orders cannot be cancelled or modified.

Contact Us

For refund-related queries or to raise a request, please reach out to our customer support team:

Phone: +91 88009 87800
Email: customercare@santarms.com