Privacy Policy

At BIMLESH SKILL AND CRAFTS PRIVATE LIMITED, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use www.santarms.com, in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

1. Information We Collect

We may collect the following types of data:

• Personal Details: Name, phone number, email, billing and shipping addresses

• Account Info: Username and encrypted password

• Payment Info: Collected via secure third-party gateways

• Technical Data: IP address, browser type, device info, and usage patterns via cookies

Please ensure all information you provide is accurate and current.

2. Purpose of Data Collection

We collect and process your data to:

• Process orders and manage deliveries

• Provide customer service and communicate with you

• Improve website functionality and user experience

• Send promotional offers (you can opt out anytime)

• Fulfil legal obligations as per Indian law

3. Legal Basis for Processing

Your data is processed based on:

• Consent: When you use our services or sign up for communication

• Contractual obligation: To deliver goods or services

• Legal compliance: For regulatory requirements

• Legitimate interest: To improve business operations

4. Data Sharing

We do not sell your personal data. However, we may share your information with:

• Payment gateway providers

• Delivery and logistics partners

• Website hosting and analytics services

• Legal authorities, when required by law

All partners are required to keep their data secure and confidential.

5. Data Storage & Retention

Your data is stored on secure servers located in India. We retain your data only as long as necessary for the purposes listed or as legally required.

6. Your Rights

You have the right to:

• Access or correct your data

• Withdraw consent (some services may be limited)

• Request deletion of data (subject to legal exceptions)

• Raise privacy concerns at santarms707@gmail.com

7. Data Security Measures

We use the following safeguards to protect your data:

• SSL encryption

• Secure servers

• Access controls

• Regular audits

Although we implement strong protections, no system is 100% secure. Please use strong passwords and safe browsing practices.

8. Cookies & Tracking

We use cookies to:

• Remember your preferences

• Analyse site traffic

• Show personalised product suggestions

You may disable cookies through your browser settings.

9. Children’s Privacy

Our website is not meant for users under 18 years old. If personal data of a child has been collected unintentionally, please contact us for deletion.

10. Policy Updates

This Privacy Policy may change. Updates will be posted here with the revision date. Continued use of the site indicates acceptance of these changes.

Contact Us

For questions or privacy-related concerns:
? santarms707@gmail.com | customercare@santarms.com