Privacy Policy

 Website: www.santarms.com
 Entity: BIMLESH SKILL AND CRAFTS PRIVATE LIMITED
 Contact Email: customercare@santarms.com | santarms707@gmail.com

At BIMLESH SKILL AND CRAFTS PRIVATE LIMITED, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your data when you use our website www.santarms.com, in compliance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

1. Information We Collect

We may collect the following types of information when you interact with our website or mobile application:

●     Personal Details: Name, mobile number, email address, and billing/shipping addresses

●     Account Credentials: If you create an account, we may store your username and password (encrypted)

●     Payment Information: Payment details processed securely via Payment Gateways used.

●     Device & Usage Data: IP address, browser type, device identifiers, and usage patterns via cookies and analytics tools

You are responsible for providing accurate and up-to-date information.

2. Purpose of Data Collection

We collect and process your personal information to:

●     Process your orders and deliver products

●     Communicate with you regarding your purchases, account, or customer service queries

●     Improve our website/app functionality, content, and user experience

●     Send promotional offers or product updates (you may opt out anytime)

●     Comply with legal obligations under Indian law

3. Legal Basis for Processing

Your data is processed based on the following legal grounds:

●     Consent: You grant us permission by using our services or opting into communications

●     Contractual necessity: To fulfill product delivery or service requests

●     Legal obligation: To meet compliance requirements under Indian law

●     Legitimate interest: To improve our operations and services

4. Data Sharing and Disclosure

We do not sell your personal data. However, your information may be shared:

●     With payment gateways for processing transactions

●     With logistics partners for order fulfillment

●     With IT service providers for hosting, support, and analytics

●     With government authorities if required by law or legal process

All third parties are obligated to protect your data and use it only for specified purposes.

5. Data Storage and Retention

Your information is stored securely on servers located in India. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws.

6. Your Rights

As a user in India, you have the right to:

●     Access and review your personal data

●     Request corrections or updates

●     Withdraw consent at any time (this may limit access to services)

●     Request deletion of your data, subject to legal retention requirements

●     File complaints or raise privacy concerns via santarms707@gmail.com

We will respond to such requests in accordance with Indian data protection laws.

7. Data Protection Measures

We implement appropriate technical and organizational safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. Measures include:

●     Secure server infrastructure

●     SSL encryption

●     Access control protocols

●     Regular data audits

However, no system is 100% secure, and users are advised to maintain strong passwords and follow safe browsing practices.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These help us:

●     Remember your preferences

●     Analyze website traffic

●     Offer relevant product suggestions

You can manage or disable cookies through your browser settings.

9. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have done so inadvertently, please contact us for immediate deletion.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Any changes will be posted on this page with the revised effective date. Continued use of our services implies your acceptance of the updated terms.

Contact Us
 If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
 ? Email: santarms707@gmail.com | customercare@santarms.com
 ? Registered in: India